Policies
Cancellations
All reservations will be charged in full one week prior to arrival. All reservations may be cancelled up to the day prior to arrival and receive either a 50% refund or a 100% credit for use within one year of the original date of your stay.
Our policy for major holidays and event weekends is a two-night minimum stay.
COVID-19 ACKNOWLEDGMENT
To comply with public health best practices during the COVID-19 outbreak and aftermath, we respectfully ask that you acknowledge and agree that you, the occupants of our guest room(s) and any of your invited visitor(s) to our property (collectively, the “Guests”) are fully aware of the symptoms of COVID-19 and confirm that none of the Guests are experiencing any such symptoms, nor do any of the Guests have reason to suspect that they have been exposed toCOVID-19 within the past 14 days. Additionally, you fully understand that The Rochester Hotel cannot guarantee that its properties (or its employees) are free of the COVID-19 virus. We are asking that our valued guests and visitors, including the Guests, follow all recommended CDC guidelines relating to COVID-19. We are all responsible for practicing the preventative steps recommended by the CDC, and your thoughtful attention to these guidelines is needed to help prevent the spread of COVID-19. In connection with your stay at our property, we are requiring the acknowledgement and consent to the following terms:I, on my own behalf and on behalf of the other Guests, acknowledge that the Guests fully understand that COVID-19 is highly contagious, and that although The Rochester Hotel is taking reasonable efforts to mitigate contamination risks, all risk of exposure cannot be fully eliminated. As such, the Guests are assuming the inherent risk of exposure to COVID-19 by visiting and/or staying at our property or any other place of public accommodation. In consideration of the use of the guest room and/or other Rochester Hotel facilities and services, the Guests hereby waive and release the property owner, property manager and each of their respective affiliates, subsidiaries and employees from any and all claims, liabilities, damages, actions or costs directly or indirectly arising from or in connection with potential or actual exposure to COVID-19 at our property or any of other Rochester Hotel facilities (or at any medical facility or testing center visited subsequently) including, but not limited to, any illness, injury, loss of work, loss of wages, trauma, emotional distress, medical expenses or death suffered in connection therewith. By accepting below, I acknowledge, on my behalf and on behalf of the other Guests, that I have informed all Guests of these terms, that the Guests fully understand the waiver set forth above, and that each of the Guests fully accepts all risk of exposure to COVID-19 in connection with visiting or staying at our property.For more information on COVID-19, please visit the CDC guidelines at: https://www.cdc.gov/coronavirus/2019-ncov/faq.html. COVID-19 symptoms may include, among other symptoms, fever, tiredness, dry cough, aches and pains, nasal congestion, runny nose and sore throat.
Check in / Check out
Check-in time is 3pm. You are welcome to arrive early to leave your bags, but your room may not be available until 3pm.
Check-out time - 11am. Late check-out is available for fee of $20/hour until 3pm. After 3pm 100% of room rate will be charged.
Payments at Checkout
All outstanding balances and tabs are settled at checkout. We accept credit cards only.
When you book online with us, our system keeps your card on file to cover any room charges and damage. Missing items, excessive soiling, or damage to furniture, linens, carpets, and other property will be assessed and then billed to the customer at our replacement cost, which may include labor costs. We will always try to be transparent in our communication about damage to rooms.
Property rules
No smoking of any kind anywhere on the property, including the courtyard. Smoking anywhere on the property will result in a $175 cleaning and smoke damage charge.
We can accommodate dogs on a limited basis. If you are traveling with a dog, please call us at 970.764.0035.
Children are welcome at The Rochester Hotel, provided we are advised of your intended occupancy at the time of reservation and your children are properly supervised by a responsible adult at all times.
Quiet hours are from 10:00pm to 6:30am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to repeatedly ask you to quiet down, we will then ask you to leave the property and no refund will be given.
We are not responsible for damaged, lost, or stolen property.
Technology
Our Wi-Fi is complimentary to all guests and it is fully accessible throughout the property.
Electric Charging Stations
We are happy to offer two charging stations, available free of charge 24/7/365.
Weather and Altitude
Durango is located at 6,522 feet above sea level. We find the best way to enjoy the high altitude is to remain hydrated by drinking plenty of water.
Our high altitude climate tends to fluctuate significantly day-to-day, so be sure to bring appropriate clothing with you. No matter when you are visiting, it is a good idea to bring plenty of warm layers and a rain/snow-proof shell and waterproof boots. If you have specific questions about what to bring for your visit, please email us at stay@rochesterhotel.com.