Rochester Hotel Durango Colorado Policies

Book your accommodations at the Rochester Hotel and prepare for your stay at our pet-friendly hotel in Durango, Colorado! Learn more about our Check-In and Check-Out times, cancellation policies, and more below.

Check-In: 3:00 PM
Check-Out: 11:00 AM
Quiet Hours begin at 9:00 PM
Self Check In:  We have now added self check in with hands free electronic keys to automate check ins and eliminate contact with front desk personnel.

Cancellation Policy

A one night deposit is required for each reservation and due at the time of reservation. If a cancellation is made 14 days prior to the arrival date, we will refund the deposit less a $20 cancellation fee. If the cancellation is made within 14 days of arrival, the 1 night´s deposit will be forfeited. Pets are only permitted in designated rooms and must be mentioned prior to arrival.

Holiday reservations (December 15 – January 3): Full and final payment is taken by November 15th with no refunds.

Memorial Day: Full and final payment is taken 30 days in advance with no refunds.

Terms and Conditions

The Rochester Hotel will make its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error-free. The Rochester Hotel does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

Pet-Friendly Durango Hotel Policies

Bring the whole family to Durango! We offer pet-friendly rooms at $20 per pet/per night, available in designated Pet Rooms Only. Pet Rooms may only be reserved by calling the Rochester Hotel. Please call to reserve your pet-friendly rooms at 970-385-1920. We will make our best effort to accommodate your pet.

100% Non-Smoking Hotel

The Rochester Hotel is non-smoking. If a smoking violation occurs in a room, the guest will be charged a $500 non-refundable cleaning fee. In addition, the guest may be asked to leave the premises without a refund.

Damage and or Theft Policy

Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.  The Rochester Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the Rochester Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee,  guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM:  Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

Breakfast

Breakfast is not included in the standard room rate at this time. Coffee service is available daily at 7:00 AM.  

Parking at your own risk

All vehicle(s) must be listed on the registration at check-in.  Parking for registered guest(s) is free.  All vehicles are parked at the risk of the owner. The Rochester Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense.  No vehicle repairs on hotel premises.

Early Departure Policy

Should you need to depart earlier than planned, we require at least a 24-hour notice so that we may try to re-sell the room. A departure fee of a value of one night’s stay will be charged if a 24-hour notice is not given. No discounts will be granted at departure time. The rate is non-negotiable at check-out.

Alcohol Policy

No outside alcohol is permitted on the premises per the State of Colorado’s Alcohol Beverage License: Title 12, Article 46 or 47, CRS 1973.

Free Wifi Access

Access to our WiFi is free for our registered guests.  The hotel WiFi access code is subject to change without notice.  WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. The Rochester Hotel assumes no liability for guest use.

Promotions

All promotions (found under the Deals tab) require Full and Final Payment. No Refunds.

ADA Website Compliance

Our goal is to provide a wonderful experience in the desirable location of Durgano, CO.   We have built our site with ADA compliance in mind and have utilized available tools such as achecker.ca and Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing.  If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you.

726 East Second Ave
Durango, CO 81301-5403
(970)385-1920
Owners:  Kirk Komick, Diane Wildfang

kirk@rochesterhotel.com

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on

https://www.rochesterhotel.com/

regardless of device type and whether an individual requires assistive technology.  Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features here.  If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at kirk@rochesterhotel.com

Bed and Breakfast Website Accessibility Features

This website for The Rochester Hotel is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Accessibility Software and Services

The following tools and services are available for free to assist you with viewing and interacting with our website:

  • HTML Validator for HTML Validator, a free service for checking that web pages conform to published HTML standards.
  • Click Here for Web Page Backward Compatibility Viewer, a tool for viewing your web pages without a variety of modern browser features.
  • Click Here for Lynx, a free text-only web browser.

Browser Help

Optimize the way you view your web browser. If you have difficulty in reading our website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:
Learn about the Accessibility features of these major Internet Browsers below:

Accessible Features of The Rochester Hotel

Entry

  • Loading and unloading zone is 100 inches in width
  • Van-accessible parking in the self-parking facility
  • Accessible public entrance that is graded to the parking lot

Entrances

(Public entrance is 32″)

  • Accessible route from the accessible public entrance to the accessible guestrooms
  • Accessible route from the accessible public entrance to the registration area
  • Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area
  • Accessible route from the hotel’s accessible public entrance to at least one restaurant
  • Accessible route from the hotel’s accessible public entrance to the business center
  • Accessible route from the hotel’s accessible public entrance to the exercise facilities
  • Accessible route from the hotel’s accessible public entrance to the swimming pool

Facilities

  • Accessible hotel restaurant for breakfast or coffee service when served
  • Accessible transportation with advance notice

Guest Rooms

  • Adjustable shower head in 106
  • Closed captioning on televisions or closed captioning decoders
  • Ground floor rooms (in case of emergency)
  • Lowered height of roll away bed
  • Service support animals welcome

Contact our Reservations team at 970-385-1920 if you have any additional questions about the Rochester Hotel!